Frequently Asked Questions
We accept Cheque or Money order, Cash, Visa and MasterCard. We do accept Purchase Orders from major organizations and Government.
The process will take 2-3 weeks based on the following:
• Approval of the Logo sewout –
• At least a 50% deposit received at the time of ordering and the remaining balance when the order is ready to be shipped.
Yes, we can do rush orders. All rush orders are subject to a custom quote based on availability, destination and complexity of the job. Let us know your needs, and we’ll give you a detailed quote.
We have no minimum order size, but apparel and promotional products both cost less in quantity.
Send an email to firstname.lastname@example.org with your logo attached in a .bmp, .jpg, .gif or.pdf file format. JPG is our preference. As with any digital process, the better the supplied image, the better the final product. While we prefer to work with vector graphics, or high resolutions bitmaps, we will work with whatever you provide to create the best possible outcome.
Due to the custom nature of embroidery and heat transfers, we cannot accept returns or exchanges unless the item has a clear manufacturers or decoration defect or incorrect items were shipped. Samples to verify color and sizing are available. All requests for returns must be made within 30 days.
Please send us an email to email@example.com with the following information: your name, invoice number, the items to be returned, and the reason for returning them. We will promptly review your request.